Technical Support Engineer
Who We Are
Valueline Systems and Solutions Corp. is a pioneer in IT solutions in the Philippines, established in 2000 as an IBM Business Partner. Evolving with technology, we have embraced Amazon Cloud early on and are now recognized as an Advanced Consulting Partner of Amazon Web Services (AWS). We proudly serve top corporations with a commitment to quality and reliability in every solution we deliver.
Mission
At Valueline Systems and Solutions Corp., our mission is to foster career growth for every member of our team. We are dedicated to providing opportunities and resources that empower individuals to achieve their professional goals and aspirations. Whether you’re just starting your career or looking to take the next big step, we are committed to supporting your journey every step of the way.
We also believe in creating a stimulating and inclusive work environment where creativity thrives and innovation is encouraged. Collaboration is at the heart of everything we do, as we believe diverse perspectives lead to better solutions. We celebrate achievements, big and small, and recognize the contributions of each team member.
What You'll Do
We are looking for a versatile Technical Support Engineers to join our team. As a Technical Support Engineer, you will play a crucial role in supporting our sales efforts by providing technical expertise to potential customers and/or ensure seamless post-sales support, addressing technical issues, and maintaining customer satisfaction.
Key Responsibilities
Pre-Sales:
- Collaborate with the sales team to understand customer requirements and provide technical solutions.
- Conduct product demonstrations and presentations to showcase our IT solutions and capabilities.
- Assist in preparing technical proposals and product demonstrations.
- Conduct technical assessments and evaluations to address customer needs and concerns.
- Provide guidance on product features, capabilities, and implementation strategies.
Post-Sales:
- Serve as the primary technical point of contact for customers post-sale.
- Resolve technical issues and inquiries through phone, email, and ticketing system.
- Diagnose and troubleshoot hardware and software issues.
- Assist customers with product installation, configuration, and setup.
- Collaborate with teams to escalate and resolve complex technical issues.
- Document technical solutions, troubleshooting steps, and best practices.
What We'd Like You To Have
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience (internship or entry-level role) in IT or a similar field is highly regarded but not required.
- Knowledge in cloud platforms particularly with AWS.
- Excellent communication and presentation skills; ability to explain technical concepts to non-technical audiences.
- Proficiency in Microsoft Office Suite
- Strong problem-solving skills with a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.