Technical Support Engineer - Network Specialist
Who We Are
Valueline Systems and Solutions Corp. is a pioneer in IT solutions in the Philippines, established in 2000 as an IBM Business Partner. Evolving with technology, we have embraced Amazon Cloud early on and are now recognized as an Advanced Consulting Partner of Amazon Web Services (AWS). We proudly serve top corporations with a commitment to quality and reliability in every solution we deliver.
Mission
At Valueline Systems and Solutions Corp., our mission is to foster career growth for every member of our team. We are dedicated to providing opportunities and resources that empower individuals to achieve their professional goals and aspirations. Whether you’re just starting your career or looking to take the next big step, we are committed to supporting your journey every step of the way.
We also believe in creating a stimulating and inclusive work environment where creativity thrives and innovation is encouraged. Collaboration is at the heart of everything we do, as we believe diverse perspectives lead to better solutions. We celebrate achievements, big and small, and recognize the contributions of each team member.
What You'll Do
We are looking for a Technical Support Engineer – Network Specialist, who is responsible for providing technical support, troubleshooting, and maintenance for network infrastructure, including routers, switches, firewalls, and VPNs. This role ensures network stability, security, and optimal performance by diagnosing and resolving connectivity issues, implementing configurations, and assisting with network upgrades. The engineer will also collaborate with internal teams and clients to deliver high-quality IT support, document solutions, and proactively monitor network health. Strong problem-solving skills, networking expertise, and customer service orientation are essential for success in this role.
Key Responsibilities
- Network Support and Troubleshooting
- Network Configuration and Maintenance
- Network Security
- Client Interaction
- Documentation and Reporting
- Proactive Network Monitoring and Optimization
- Collaboration with Internal Teams
What We'd Like You To Have
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience (internship or entry-level role) in IT, network support, troubleshooting, maintenance, or a similar field is highly regarded but not required.
- Industry certifications such as CCNA, CCNP, or equivalent is preferred.
- Understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, OSPF, BGP, VLAN, VPN).
- Knowledge in configuring and managing networking devices such as routers, switches, firewalls, and access points.
- Proficient in network diagnostics, performance tuning, and troubleshooting using industry standard tools.
- Knowledge with both on-premise and cloud-based network architectures (AWS).
- Knowledge of network security best practices, including firewalls, VPNs, and intrusion detection systems.